To our loyal customers.

We would like to take this opportunity to thankyou for shopping with Doctorfoxglove. 

Below you will find some FAQ information and what you can expect from us in the coming weeks.

 

I placed an order on your website that was going to be shipped to my house. Is this still happening?

Yes. All orders placed are still shipping on time. Check your inbox for tracking details.

I still want to shop, can I still buy online?

Yes! We are a registered COVID19 Essential Service provider.

I have questions yo have not covered here. How do I get in contact with you?

You can contact us directly at hello@doctorfoxglove.co.za, or through our chat icon on doctorfoxglove.co.za. We will get back to you as soon as we can.

 

Customer Service 

I don't have an account with Doctorfoxglove. How do I get one?

To create an account with us, simply visit this page and provide us with your details.  https://doctorfoxglove.co.za/account/register

What are the benefits of registering a customer account?

By registering on doctorfoxglove.co.za and providing us with a valid email address, the Doctorfoxglove team are not only able to keep you up to date with any transactions related to your account, but we can also ensure that you are privy to all of our promotional deals, exclusive offers, and order notifications. This allows you to take advantage of deals ahead of the pack, and gives you complete control with regards to managing your account. In addition, you are able to create a wish list of products to save for future reference and purchase. At Doctorfoxglove we do not believe in spamming your account, so you can be rest assured, that correspondence will be kept to a minimum and only when it counts!

Do I need to register in order to place an order?

Yes. In order to access our prescription-only products you need an account with us. 

What if I want to order a product that is not listed on your site?

Send an email to hello@doctorfoxglove.co.za and tell us what you need!


What do I do if I've lost my login password?

If you have misplaced/forgotten your Doctorfoxglove login password, simply click on the Shopping cart icon, followed by the ‘Forgot your password?’ prompt. This will then take you to a separate prompt where you will be required to enter your email address, whereon a new password will be emailed to you. Once you have logged in with the new password, you will be able to manage your account and create a new password of easier referencing, for future logins.

Delivery and Tracking

What is the delivery cost?

Delivery at Doctorfoxglove is free on any orders over R900.

Orders under R900 will automatically include a surcharge of R50* to cover courier charges. *Additional charges may apply for areas outside of the Western Cape, remote and outlying areas. You will however be contacted directly if this is the case. In addition orders that have been cancelled but have already been shipped, are liable to have the refund deducted by R145* in order to cover courier charges. Orders that are cancelled timeously, which have not been shipped, will not be liable for such courier charges.  

How do I track my order online?

If you wish to track the status of your order with us, you can do so from our website by clicking on the ‘Order Tracking’ option at the bottom of our Home Page. Here you will be required to enter in your order waybill number and this will allow you to view where your order is in the preparation process. If the status of your order is shipped, you will receive an email with a waybill number and a link to our courier’s website. By clicking on this link, it will take you directly to our courier’s website. This will allow you to enter your waybill number to see where your order is in the delivery process. Should you however be unsure, you are welcome to contact us directly to advise you on your order's whereabouts.